Assign a conversation to a user

POST

/api/conversations/{id}/assign

• Production

Assign a conversation to a specific user. The assigned user receives the conversation in their personal queue.

Authorizations

• bearerAuth

Parameters

Path Parameters

id

required

string format: uuid

The unique identifier of the conversation to assign.

Request Body

object

userId

required

The unique identifier of the user to assign the conversation to.

string format: uuid

Example

usr_aabbccdd-eeff-0011-2233-445566778899

Responses

200

The conversation was assigned to the user.

Simple success acknowledgment returned by action endpoints (reply, resolve, take-over, etc.).

object

ok

required

Always true on success.

boolean

Example

true

404

No conversation exists with the given ID in the authenticated tenant. An API key restricted to a brand or workspace receives the same answer for a conversation in a workspace outside its restriction.

Standard error response returned by all endpoints on failure.

object

error

required

A human-readable error message describing what went wrong.

string

Example

Conversation not found

code

A machine-readable reason on some refusals, for example ‘key_lock’ when an API key’s brand or workspace restriction does not cover the action.

string

Example

key_lock

missing_scopes

On a 403 for an API key without a scope the endpoint requires: the scopes the key lacks.

Array<string>

Example

[
  "mcp:write"
]

entryId

On a 409 with code duplicate_question or duplicate_rule_text: the knowledge base entry or policy that already holds the question or rule text.

string format: uuid

Example

11223344-5566-4788-99aa-bbccddeeff00

connectionId

On a 422 about one MCP connection a request names, from an assignment or an agent create or update (a connection that does not exist, one listed twice, or one that does not declare a tool named): the connection, as the request named it.

string

undeclaredTools

On the same 422: the tool names the connection does not declare.

Array<string>

Example

[
  "get_orders"
]

declaredTools

On the same 422: the tools the connection declares.

Array<string>

Example

[
  "get_order",
  "search_orders"
]