Get conversation status counts

GET

/api/workspaces/{workspaceId}/conversations/status-counts

• Production

Get aggregate conversation counts by status for a workspace. Useful for building dashboards.

Authorizations

• bearerAuth

Parameters

Path Parameters

workspaceId

required

string format: uuid

The workspace to get status counts for.

Responses

200

Aggregate conversation counts by status.

Aggregate conversation counts by status for a workspace.

object

open

required

Number of conversations in open status.

integer

Example

12

in_progress

required

Number of conversations currently in progress.

integer

Example

8

awaiting_contact

required

Number of conversations awaiting a response from the contact.

integer

Example

23

resolved

required

Number of resolved conversations.

integer

Example

156

closed

required

Number of closed conversations.

integer

Example

4

abandoned

required

Number of abandoned conversations.

integer

Example

2

404

An API key restricted to a brand or workspace named a workspace outside its restriction, or one that is not a workspace of your account (Workspace not found).

Standard error response returned by all endpoints on failure.

object

error

required

A human-readable error message describing what went wrong.

string

Example

Conversation not found

code

A machine-readable reason on some refusals, for example ‘key_lock’ when an API key’s brand or workspace restriction does not cover the action.

string

Example

key_lock

missing_scopes

On a 403 for an API key without a scope the endpoint requires: the scopes the key lacks.

Array<string>

Example

[
  "mcp:write"
]

entryId

On a 409 with code duplicate_question or duplicate_rule_text: the knowledge base entry or policy that already holds the question or rule text.

string format: uuid

Example

11223344-5566-4788-99aa-bbccddeeff00

connectionId

On a 422 about one MCP connection a request names, from an assignment or an agent create or update (a connection that does not exist, one listed twice, or one that does not declare a tool named): the connection, as the request named it.

string

undeclaredTools

On the same 422: the tool names the connection does not declare.

Array<string>

Example

[
  "get_orders"
]

declaredTools

On the same 422: the tools the connection declares.

Array<string>

Example

[
  "get_order",
  "search_orders"
]