Get messages in a conversation

GET

/api/conversations/{id}/messages

• Production

Returns all messages in a conversation thread, ordered chronologically. Includes messages from all participants (customer, AI agent, human agent, system). For email conversations, the content contains the parsed email body.

Authorizations

• bearerAuth

Parameters

Path Parameters

id

required

string format: uuid

The unique identifier of the conversation.

Responses

200

Chronologically ordered list of all messages in the conversation.

Chronologically ordered list of messages in a conversation.

Array<object>

A single message in a conversation.

object

id

required

Unique identifier for the message.

string format: uuid

direction

required

Whether the message came from the customer (inbound) or was sent by oHallo (outbound).

string

Allowed values: inbound outbound

speaker

required

Who produced the message. On voice channels every message is inbound, so use this to distinguish the caller from the assistant.

string | null

Allowed values: caller ai tool human_operator system

body

required

The message text.

string

sentAt

required

When the message was sent.

string format: date-time

turnId

The conversation turn this message belongs to. Present when the message is part of a turn.

string format: uuid

fromAddress

Sender address, when the channel provides one.

string

channel

required

The channel the message arrived on or was sent through.

string

subject

Subject line, for channels that have one such as email.

string

404

No conversation exists with the given ID in the authenticated tenant.

Standard error response returned by all endpoints on failure.

object

error

required

A human-readable error message describing what went wrong.

string

Example

Conversation not found